Xfix Global Limited | Governing All Products, Services, and Platforms
Last Updated: March 22, 2026 | Version 2.0
Effective for all Xfix Global Limited products and services worldwide
Building Software, Empowering Business
Welcome to Xfix Global Limited, a premier enterprise-grade software engineering company dedicated to building innovative technological solutions that power businesses across Africa and beyond. By accessing or using any of our platforms, products, or services—including but not limited to Nesthub Global (Rental Management System), Daphas POS (Point of Sale System), Shule Yangu Online (Educational Management Platform), StreamPay (Digital Payment Solution), Giigikuyu Giitu (Cultural Heritage Platform), and all custom software solutions delivered to our enterprise clients—you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These Terms constitute a legally binding agreement between you and Xfix Global Limited. If you disagree with any part of these terms, we strongly advise that you discontinue your use of our platforms and services. Your continued use signifies your acceptance of these terms, including any future amendments that may be made from time to time.
By accessing and utilizing the services of Xfix Global Limited, including all our software platforms, applications, and associated features, you agree to abide by the terms and conditions outlined in this document. These Terms govern the use of our services, including any content, functionality, and features offered through our platforms. These Terms apply to all users, including but not limited to property managers using Nesthub Global, business owners utilizing Daphas POS, educational institutions using Shule Yangu Online, merchants using StreamPay, and any enterprise clients receiving custom software solutions.
These Terms also incorporate by reference our Privacy Policy, Acceptable Use Policy, and any other policies or guidelines that may be published on our platforms. In the event of any conflict between these Terms and any other policy, these Terms shall prevail unless expressly stated otherwise.
"Company", "We", "Our", or "Us" refers to Xfix Global Limited, a company registered in Kenya, and all its subsidiaries, affiliates, and related entities that provide software engineering services and platforms.
"You", "User", "Customer", or "Client" refers to any individual, entity, organization, or business that accesses, uses, subscribes to, or engages with any Xfix Global Limited platform, product, or service.
"Services" or "Platforms" refers to all software applications, websites, APIs, tools, and associated features provided by Xfix Global Limited, including Nesthub Global, Daphas POS, Shule Yangu Online, StreamPay, Giigikuyu Giitu, and all custom enterprise solutions.
"Agreement" or "Terms" refers to this Terms and Conditions document, together with the Privacy Policy, Acceptable Use Policy, and any other policies or guidelines that may be published or provided to users.
"Content" refers to all data, information, text, images, documents, files, and other materials uploaded, submitted, generated, or stored by users within our platforms.
"Subscription" or "Plan" refers to the paid or free service tier selected by users to access specific features, functionality, or usage limits within our platforms.
To access and use our services, you must create an account by providing accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account details, including your username, password, and any multi-factor authentication credentials. Furthermore, you are responsible for any activity that occurs under your account, whether authorized by you or not.
We reserve the right to suspend or terminate accounts that provide false, inaccurate, or incomplete information, or that violate these Terms. You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account. By creating an account, you represent and warrant that you meet this age requirement.
Xfix Global Limited provides comprehensive enterprise-grade software solutions designed to streamline business operations across multiple industries. Our services are powered by a robust, globally distributed infrastructure to ensure reliability, performance, and security:
Comprehensive rental property management including tenant registration, lease tracking, maintenance requests, automated rent collection, and financial reporting.
Point of Sale system for retail businesses with inventory management, sales tracking, customer management, and reporting capabilities.
Educational management platform for schools with student registration, attendance tracking, grade management, and parent communication.
Digital payment solution enabling seamless transactions, subscription management, and payment processing for businesses.
Cultural heritage platform preserving and promoting Gikuyu language, traditions, and cultural content.
Tailored software engineering services for enterprise clients requiring bespoke applications and integrations.
While we strive to keep our services available at all times, we reserve the right to modify, suspend, or discontinue any features without prior notice. We may also introduce new services or modify existing ones to enhance user experience. Service availability may be affected by scheduled maintenance, emergency upgrades, or circumstances beyond our reasonable control. We will make reasonable efforts to notify users in advance of planned maintenance activities affecting service availability.
As a user of Xfix Global Limited services, you are responsible for ensuring that your use complies with all applicable local, state, national, and international laws and regulations. You agree not to engage in any activity that could harm our platforms, other users, or our business operations.
Xfix Global Limited offers a range of subscription plans and service tiers to accommodate businesses of all sizes. Some features of our platforms may require payment of subscription fees, transaction fees, or service charges. All fees are clearly outlined in our pricing documentation, and by subscribing to any paid service, you agree to pay all applicable fees in accordance with the terms provided.
| Fee Type | Description | Payment Terms |
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| 💳 Subscription Fees |
Recurring charges for access to platform features based on selected plan. Plans include:
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| 🔄 Transaction Fees |
Per-transaction charges for payment processing and certain operations. Applicable to:
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| ⚙️ Setup & Onboarding Fees |
One-time charges for account setup, configuration, or onboarding services including:
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| 🛠️ Custom Development Fees |
Charges for bespoke software development and enterprise services:
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| 📦 Overage Fees |
Additional charges for exceeding plan limits:
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All payments are processed through secure, PCI-compliant payment gateways.
We reserve the right to revise our pricing structure at any time. Affected users will receive at least 30 days' advance notice via email. Price changes will take effect at the start of the next billing cycle.
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused portions of prepaid subscriptions.
Refunds are issued at our sole discretion. Generally, we do not provide refunds for partial subscription periods. Refund requests must be submitted within 14 days of the charge date and will be evaluated on a case-by-case basis.
If your payment method fails, we will attempt to retry the charge up to 3 times over 7 days. Continued failure may result in service suspension. A reactivation fee may apply to restore services after suspension.
New users may be eligible for a 14-day free trial. No payment information is required to start a trial. Unless canceled before the trial ends, your subscription will automatically convert to a paid plan.
Discounts are available for annual commitments, multiple user seats, and enterprise agreements. Contact our sales team at sales@xfixglobal.com for customized pricing.
Payment Security: All payment information is processed through PCI DSS Level 1 compliant payment gateways. We do not store full credit card details on our servers. Payment data is tokenized and securely transmitted to our payment partners for processing.
Failure to remit payments on time may result in suspension or termination of services. Accounts with outstanding balances beyond 30 days may be referred to a third-party collections agency. You are responsible for all costs associated with collections, including reasonable attorney fees and collection agency fees. Access to data may be restricted until the account is brought current.
For questions regarding billing, payments, or to request an invoice, please contact our billing team at billing@xfixglobal.com or call +254 (740) 95 - 7657.
All intellectual property rights in and to our platforms, services, software, code, designs, trademarks, logos, and content (excluding user-submitted content) are owned by Xfix Global Limited or our licensors. These rights are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our services or software without our express written consent. Any unauthorized use of our intellectual property may result in termination of your account and legal action.
We reserve the right to suspend or terminate your account and access to our services at any time, without prior notice, if we determine that you have violated these Terms or engaged in harmful or unlawful activities. You may terminate your account at any time by contacting our support team.
Effect of Termination: Upon termination, all licenses granted to you under these Terms immediately cease. We may delete or retain your data in accordance with our Privacy Policy and applicable laws. Data stored on our TrueHost infrastructure will be handled according to our data retention schedules.
To the fullest extent permitted by law, Xfix Global Limited shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of data, loss of profits, loss of business opportunities, or goodwill.
Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the liability. The services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind.
You agree to indemnify, defend, and hold harmless Xfix Global Limited, its officers, directors, employees, agents, affiliates, and hosting partners (including TrueHost and Cloudoon Networks) from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any applicable laws or regulations; (d) your content or data; (e) any dispute between you and third parties; or (f) any activity conducted through your account.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in Nairobi, Kenya, in accordance with the Arbitration Act of Kenya. The arbitration shall be conducted in English. Each party shall bear its own costs and expenses, and the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs.
We reserve the right to modify or update these Terms at any time. Material changes will be notified to users via email, platform notifications, or website updates at least 30 days in advance. Your continued use of our services after any such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you should discontinue using our services. The most current version of these Terms will always be available on our website.
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact our legal team.
Physical Address: Xfix Global Limited, Nairobi, Kenya | Remote Global Operations
Website: https://xfixglobal.com
Hosting Infrastructure: Powered by TrueHost with data centers in Europe, USA, and Kenya